Please if your questions are not answered here contact us on our customer links for more help, We will be happy to hear from you!! Frequently Asked Questions
- How do I place an order?
Step 1. Search for the seafood you need.
Step 2. Click on the ‘Add To Cart’ button for your desired choice.
Step 3. Click on ‘Continue Checkout’ to purchase your choice or repeat steps 1 & 2 to add another seafood to your order.
Step 4. Create your account and follow the easy steps to complete your order.
You will receive an email to confirm your order and also an email to confirm your order has shipped.
Note: You can also continue as a guest.
- Has my order been shipped yet?
All orders will receive email updates in all stages of the order process we have a four-stage process as listed below:
1. Pending – Your order has been received and is now waiting to be processed.
2. Payment Received- The funds have now been received.
3. Awaiting Shipment – Your order has now been prepared and is waiting to be dispatched.
4. Complete – Your order has now been shipped and will be trackable.
- If your payment was not successful you will get the payment Failed status?
If you have not yet received any emails then please check your junk mailbox as some emails can be directed there. You may also log into your account and see the status of your order at any time.
- What are my payment options?
We currently accept MasterCard, Visa & Maestro credit & debit cards, and process orders up to a value of €2600.00 orders over that amount please select Bank Transfer, WesternUnion/Moneygram or Bitcoin as your payment method.
- Why is my payment Failed?
Please be sure to add the correct shipping/billing address that your card is registered to or your payment will automatically be declined by our payment processors, If your purchase is international then please note that some credit & debit cards are set up for domestic use only and will not allow international transactions, however in most cases, you can call your card issuer and authorize the payment.
- How am I sure this site is legit?
We are very legit that is why we are called the best sea cucumber store in the USA by our frequent clients.
For the purpose of legitimate evidence, we make it possible for our new customers to have their package put on transit and all shipping information and tracking given to you after you made confirmation of this after which you can now provide us with payment details and reference for cash pick up to be done so feel free making and order with us.
SEA CUCUMBER STORE IS THE BEST!!!
- Our Customer Service opening times
We are open 365 days a year. However, in the event our customer service representatives are busy with another customer please leave a message and one of our team members will reply to you on the same day.
We are available on Live Chat support and Just one call away from you. You can
- How are the prices at Sea Cucumber Store so low?
We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers, and no physical distribution center. By transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices.
- What happens after I place my order?
After you place your order, the information you provided will be reviewed and filled by our sales department, Once approved and processed, your order status will be set to approve and moved to process. Your order will then be shipped to you the following working day.
- How do we ensure your privacy?
One, Sea Cucumber Store is committed to preserving your medical and personal information privacy. All data we receive is legally protected under business privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using the highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of credit cards will be reported immediately.
We understand that the privacy of all information you provide is of primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third-party service providers. Your personal information, bank details, and transaction details will only be used to fulfill the transaction and provide you with customer service.
- Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
- Refund Policy
Due to federal and local laws, we can not receive the package back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.
Once you receive your package, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at [email protected] Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We can not offer a refund if you first make a claim directly with your credit card company.
Sea Cucumber Store will only provide a refund for complaints received within 60 days from the date of the shipment.
- How will my order be packaged?
How can you guarantee my order will arrive at my address?
If your order does not arrive we will simply reship it free of charge after 7 business days, however, we will only allow 1 free reship.
Can you call the mail service and see why my order has not been delayed?
No, we will not call or chase up orders until the 7 business day period has passed. We will then reship the order after 7 business days if it’snot arrived and then file a claim for the lost package (only valid for recorded shipping methods – unrecorded does not qualify for a reship and is selected at receivers risk).
Do I get a tracking number with my order?
Yes, all orders are supplied with a tracking numbers
- Do you have a product that’s not listed on your website?
We can source most products in bulk quantity, If there is a product you are interested in you can contact us for a quote and we can source that for you.
My order has not arrived within 3 business days, can I have a refund instead of a reship?
No, you will not get the choice of a refund, we are good enough to offer 1free reship which is more than some vendors offer – a refund is out of the question (only recorded shipment will qualify for a reship – unrecorded shipment will not qualify).
Can you guarantee my order will be here before a certain date?
No, we do not offer any guaranteed shipping dates, any estimated shipping dates and times are that of the shipping service used. If you have any complaints regards shipping times please take that up with the shipping/postal company.
I have seen prices cheaper than yours on another website, will you price match?
Yes as long as the website is a trusted, reputable USA vendor, However, we do not match one-off discount codes.
I am a regular customer can I have a discount?
No, we will decide when we offer discounts and normally you will be notified by email or we will be displaying banners throughout our website so be sure to make an account to take advantage of all discounts and offers.
- Standard International Shipping (SIS) Rate
$ 50 (2-5 days) Worldwide delivery
The total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.
- Express Shipping :
$100 (Next Day) United State.
The total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. Due to Express service, All Express orders shipped on urgent basis.
- Which countries do you ship?
We ship to US, Canada, Australia, UK, NZ, France, Germany, Sweden, Denmark, Norway, Singapore, Middle East, Japan, Korea, and across the world.